SAI MITRA TOURS AND TRAVELS SDN BHD
KP LKN :12425


TERMS & CONDITIONS
1. Itinerary Changes
The tour itinerary is subject to change due to weather conditions, traffic, flight schedule changes, operational requirements, or local authority regulations. The tour operator reserves the right to adjust the itinerary when necessary to ensure smooth operation.
2. Hotel Accommodation
Hotel room allocation, bed configuration (twin/double), room category, and views are subject to availability and hotel management discretion at check-in. Early check-in or late check-out may incur additional charges.
3. Attraction & Activity Availability
Certain attractions, activities, or sightseeing locations may be closed due to public holidays, maintenance, weather conditions, safety concerns, or decisions by local authorities. Alternative arrangements may be made where possible.
4. Transportation & Travel Delays
The company shall not be held responsible for delays or disruptions caused by airlines, traffic conditions, weather, or unforeseen circumstances beyond our control.
5. Optional Activities & Personal Expenses
Optional tours, activities, shopping, meals not included in the itinerary, and personal expenses are at the guest’s discretion and are not covered by the tour package.
6. Guide & Shopping Stops
Local tour guides may recommend certain shops or stops for convenience. Guests are under no obligation to make purchases.
7. Force Majeure
The tour operator shall not be liable for any changes, delays, cancellations, or additional costs caused by events beyond reasonable control, including natural disasters, government regulations, political unrest, strikes, epidemics, or airline disruptions.
8. No Refund Policy
All payments made for tour packages, including deposits and full payments, are strictly non-refundable under any circumstances. This includes cancellations, missed services, unused meals, missed transfers, changes in itinerary, or disruptions due to weather, flights, local authorities, or other unforeseen circumstances. By confirming the booking and making payment, guests acknowledge and accept that no refunds will be provided at any stage before, during, or after the tour.
9. Guest Responsibility
Guests are responsible for carrying valid passports, visas, travel documents, and complying with immigration regulations of the destination country.
10. Acceptance of Terms
By confirming the booking and making payment, guests acknowledge that they have read, understood, and agreed to the above terms and conditions, including the No Refund Policy.